Thank you for shopping at HotDogZone.co.uk ("Website"). This Return Policy outlines our guidelines and procedures for returning products purchased through our Website. Please read this policy carefully before making a purchase. By placing an order, you agree to comply with the terms and conditions set forth in this policy.
Returns and Exchanges
We accept returns and exchanges under the following conditions: The item(s) must be unused, in their original condition, and with all original packaging and tags intact.
The request for a return or exchange must be made within 30 days from the date of purchase.
The product(s) must have been purchased directly from our Website.
2.2 Non-eligible Items The following items are not eligible for return or exchange: Perishable or food items.
Personalized or customized products.
Products marked as "Final Sale" or "Non-returnable."
To initiate a return or exchange, please follow these steps:
3.1 Contact Us Contact our customer support team at info@HotDogZone.co.uk to request a return or exchange. Please provide your order number, the item(s) you wish to return or exchange, and the reason for the return.
3.2 Return AuthorizationOnce your request is received and approved, we will provide you with a return authorization number (RA number) and detailed instructions on how to proceed with the return or exchange.
3.3 Packaging and ShippingCarefully package the item(s) in the original packaging or suitable packaging to ensure their safe return. Include the RA number on the outside of the package. You are responsible for the return shipping costs unless the return is due to our error or a defective product.
3.4 Return ConfirmationOnce we receive the returned item(s) and verify their condition, we will process the refund or exchange. If approved, refunds will be issued to the original payment method within [number] business days. Exchanges will be shipped promptly following the return inspection.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will provide assistance and arrange for a replacement or refund as applicable.
Exceptions and Discretion
We reserve the right to refuse returns or exchanges that do not comply with our return policy guidelines. We may also consider exceptions to this policy on a case-by-case basis at our discretion.
If you have any questions or need further clarification regarding our Return Policy, please contact our customer support team at info@HotDogZone.co.uk. We are here to assist you and provide the necessary guidance.
Changes to the Policy
We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be effective upon posting on our Website. Please review our Return Policy regularly for any updates or changes.Last updated: 29/06/2023